الرؤيا                                                                                                                                                          

تعزيز قدرات شركات المياه لتقديم الخدمات الفضلى للمستهلكين بكفاءة وفاعلية  

Enhancing the capabilities of Jordanian Water Utilities to provide the best services to customers in an effective and efficient manner

الرسالة

مراقبة أداء شركات المياه الأردنية بناء على المؤشرات المتفق عليها ووضع أهداف محددة للشركات ليصار إلى ( التقييم ، المقارنة والتنسيب بمنح الحوافز أو العقوبات ) حسب المقتضى مع الأخذ بعين الإعتبار تعزيز الملاءة المالية للشركات
Monitoring the Jordanian Water Utilities’ performance against an agreed set of indicators, setting performance targets to evaluate and compare performance, and recommending incentives and penalties accordingly, while taking into consideration the need to enhance the Utilities’ financial sustainability

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• Utilities Performance Monitoring Unit (UPMU) Mandate

• Description of UPMU

• UPMU Work plans

UPMU Work Plan 2024-2026 *

UPMU Work Plan 2022-2023*

     UPMU Work plan 2021-2022*

• Reports

 Performance Monitoring Reports  -            

* Jordan Water Utilities Monitoring Report-2022

* Jordan Water Utilities Monitoring Report 2021 

Jordan Water Utilities Monitoring Report 2020 *     

Jordan Water Utilities Monitoring Report (Q1,Q2,Q3)-2019 *                

Recommendations for the report 2022

Recommendations for the report 2021 in English

Recommendations for the report 2021 in Arabic

Short report and Recommendation from the Internal Audit workshop - 2022

  Recommendations in English 2020 *                

Recommendations in Arabic 2020 *                

Recommendations in English 2019 *                

Recommendations in Arabic 2019 *                

Other Reports  -          

* Incentives and penalties Scheme

* Customer Service Minimum Quality Standard Guideline

* Organization of UPMU

Guidelines for developing business plans*

Jordan water utilities plants inspection report 2022-2023*

UPMU Report from the 1st NRW roundtable workshop *              

UPMU Report from the 2nd NRW roundatable workshop *              

• Variables and Indicators 

   List of Indicators   *            

   List of variables   *            

• Presentations
• UPMU Internal Audit Presentation*  

Presentation to the YWC BoD 8-7-2021*            
NRW Presentation 21-6-2021*            
Presentation to Minister 2-3-2021*            
Presentation to Minister 30-3-2021*            
Presentation to Minster 5-2-2021*            
Presentation to Minster 7-6-2020 *           

Media Report              

Report No.1*            

• Training courses
•  Documentation of virtual training & workshops for UPMU (July 2019 – June 2021) *

• Albums

• UPMU Staff

• Contact us