الرؤيا                                                                                                                                                          

تعزيز قدرات شركات المياه لتقديم الخدمات الفضلى للمستهلكين بكفاءة وفاعلية  

Enhancing the capabilities of Jordanian Water Utilities to provide the best services to customers in an effective and efficient manner

الرسالة

مراقبة ومتابعة أداء مرافق المياه الأردنية استنادًا إلى مجموعة متفق عليها من مؤشرات الأداء، وتحديد أهداف أداء تدعم عمليات التقييم والمقارنة المعيارية، مع الأخذ بعين الاعتبار ضرورة تعزيز الاستدامة المالية لهذه المرافق

Monitoring the Jordanian Water Utilities’ performance against an agreed set of indicators, setting performance targets to support evaluation and benchmarking, while taking into consideration the need to enhance the utilities’ financial sustainability

___________________________________________________________________________________________________________________________________________

• Key Functions of Utilities Performance Monitoring under PMD

• Performance Monitoring Institutional Framework

• Reports

 Performance Monitoring Reports  -            

* Jordan Water Utilities Monitoring Report-2024 

* Jordan Water Utilities Monitoring Report-2023  

* Jordan Water Utilities Monitoring Report-2022

* Jordan Water Utilities Monitoring Report 2021 

Jordan Water Utilities Monitoring Report 2020 *     

Jordan Water Utilities Monitoring Report (Q1,Q2,Q3)-2019 *                

Recommendations for the report 2022

Recommendations for the report 2021 in English

Recommendations for the report 2021 in Arabic

Short report and Recommendation from the Internal Audit workshop - 2022

  Recommendations in English 2020 *                

Recommendations in Arabic 2020 *                

Recommendations in English 2019 *                

Recommendations in Arabic 2019 *                

Other Reports  -          

* Incentives and penalties Scheme

* Customer Service Minimum Quality Standard Guideline

* Organization of UPMU

Guidelines for developing business plans*

Jordan water utilities plants inspection report 2022-2023*

UPMU Report from the 1st NRW roundtable workshop *              

UPMU Report from the 2nd NRW roundatable workshop *              

• Variables and Indicators 

   List of Indicators   *            

   List of variables   *            

• Presentations
• UPMU Internal Audit Presentation*  

Presentation to the YWC BoD 8-7-2021*            
NRW Presentation 21-6-2021*            
Presentation to Minister 2-3-2021*            
Presentation to Minister 30-3-2021*            
Presentation to Minster 5-2-2021*            
Presentation to Minster 7-6-2020 *           

Media Report              

Report No.1*            

• Training courses
•  Documentation of virtual training & workshops for UPMU (July 2019 – June 2021) *

• Albums